Question 1

What kind of charging station is Kirana Charzer

Accepted Answer

Kirana Charzer is a 3.3 kW AC Charging Station.

Question 2

Which kind of vehicles can be charged using the Kirana Charzer

Accepted Answer

It can charge Electric two wheelers, three wheelers and four wheelers.

Question 3

How many vehicles can be charged from Kirana Charzer at a time

Accepted Answer

Kirana Charzer comes with a single output of 3.3 kW. It can support charging on onevehicle at a time.

Question 4

Can customer know the charge status (SoC) of the battery or vehicle

Accepted Answer

Charzer app or Kirana Charzer do not display the charge status of the battery or vehicle currently. We plan to add it inthe future versions. Until then, the customer can check the dashboard of their vehicle to get the charge status of the battery.

Question 5

How should the customer connect the vehicle to the charging station

Accepted Answer

Customer needs to book a session for charging using the Charzer app. After reaching the charging station, customer needs to use the app to start the charging station. 2-wheelers and 3-wheelers need to connect their portable adapters to the charging station to charge their vehicle (The portable adapters are a mandatory accessory with any EV purchase). 4-wheelers can use the charging cable they received with the vehicle to connect to the charging station.After completing the charging session, customers can turn off the charging station using the app.

Question 6

What safety features are included in the Kirana Charzer

Accepted Answer

Kirana Charzer includes Over Current, Under Current, Over Voltage, Under Voltage and short circuit protection.

Question 7

Will customer’s battery overcharge

Accepted Answer

Kirana Charzer does not have an auto cut-off other than in case of short circuit. However, the BMS and power adapter which come with customer’s vehicle support auto cut-off to avoid overcharging.

Question 8

Will I need an internet connection for the Kirana Charzer

Accepted Answer

No, you don’t need a separate internet connection for Kirana Charzer.

Question 9

Can customer book a slot in advance

Accepted Answer

Yes, customer can book slots in advance.

Question 10

Will the slot be booked only after making online payment

Accepted Answer

Yes, the charging slot can only be booked after making a payment.

Question 11

What happens if the customer comes later than booking start time

Accepted Answer

It’s the customer’s responsibility to reach the charging station at the correct time. The charging station will not start charging until the customer has reached the location and turned on the charging station using the app. However, customer will only be able to charge for the duration of their slot and no extension will be provided.

Question 12

What happens if the customer comes after his slot is finished

Accepted Answer

If a customer doesn’t arrive at the reserved slot duration, no refund is provided.

Question 13

Does the charging station owner get an alert about the booking

Accepted Answer

No, they don’t get an alert. However, they can track the bookings using the app. However, the owners are not responsible or involved in the process of booking.

Question 14

What all data points can be monitored at the Central Monitoring System

Accepted Answer

Central Monitoring System stores information about Booking, Transactions, Utilisation, Failure. If you take a separate internet connection for Kirana Charzer, the power availability information is available in real time.

Question 15

What is the length of the power cord, or that is the function of the vehicle, we give a power socket

Accepted Answer

Kirana Charzer provides a socket. Wired Extensions can be given as an on-demand accessory at extra cost.

Question 16

Is there any subsidy provided by the government for this charger

Accepted Answer

Yes, Government of India and Karnataka is giving rebates on high expense DC fast chargers which costs more than Rs. 10 lakh. They are not subsidizing low cost AC charging stations.

Question 17

Is there any permission required from the GOI for hosting the charger

Accepted Answer

Anyone with a commercial electricity connection can host a public charger as per BESCOM. You do not require an NOC from them. We don't have an NOC from BESCOM.

Question 18

What is the ROI per charger

Accepted Answer

With average cost of per hour charging of Rs. 25, host recovers their investment in 7.5-8 months with a daily utilisation of 15% which is 3.6 hr a day. With 10% utilisation, host recovers investment within 10-11 months. (Commercial unit price of Rs.9.5 is considered)

Question 19

What is the life cycle of the product

Accepted Answer

The expected life cycle is more than 5 years under the rational circumstances.

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